What is a CRM? A CRM or Customer Relations Management system is, at its most basic level, a glorified, shared address book and notes system. It enables you and your team to have a centralised location for client information, and most systems will also include tools for tracking prospects, leads and existing client deals. The more advanced and in my opinion useful…
Category Archives Business
I was recently invited to the Cylance Unbelievable Tour (a new breed of Anti-virus vendor) by Rob Russell (Armadillo) and was completely blown away by the effectiveness of their solution when compared to 3 leading vendors who to save their blushes shall remain anonymous. They describe their solution as "Advanced Threat Prevention Built on Artificial Intelligence and Machine learning” and to…
I have a love / hate relationship with email, well to be honest mainly a hate relationship. It can seem like a never ending stream of important, not so important and completely useless information bombarding our senses 24 / 7. Keeping your inbox under control can feel like pushing water up hill, but with a little effort and a few…
For over ten years Webstars has had a distributed team with management, design and marketing staff in London and front end developers and programmers in two locations in Romania (Bucharest & Iasi). Over the years our working practices have a evolved and with the advent of fast internet, and a large number of online collaboration tools managing distributed team members…
Having started my first business at 16 and my current one over 13 years ago I have come to realise that systems and defined processes are a key element in the success or failure of a business. The five systems we couldn’t live with out include: Online accounts package www.xero.com We use Xero for 5 different businesses and it is…
On a recent business trip to New York I ended up booking with Virgin Atlantic as they have a very flexible approach to ticket name changes. Virgin will allow name changes for a range of reasons, one of which was business requirements (the others included change in relationship status and health reasons). As we had not decided…
It can be tough when working in a digital world not to draw parallels when it comes to our everyday interactions with the physical world. One of those interactions occurred recently on a Delta flight from New York to Heathrow. Delta is not an airline I would normally consider for business or leisure travel primarily as I don’t have any…
Could your website be compromised or hacked? 7 ways to minimise risk. Do I need to worry? PWC estimate that 90% of large businesses and 70% of small businesses suffered a security breach in 2015 based on a sample of 663 survey results. Whilst it might be argued that anyone who had been compromised is more likely to reply to a…
To say we were early adopters of VOIP (Voice over Internet Protocol) is an understatement. A good friend and colleague Rob Darwin from www.digitalmail.com suggested a VOIP based solution around 10 years ago. Once I worked out that VOIP was basically a fancy version of Skype with the ability to reduce costs and provide easier communication between our offices I…
There is no doubt that last few weeks has changed the UK for better or worse in ways we have yet to understand and discover. As a business with clients in the UK and US, and staff in the UK and Europe I suspect the next few months will start to outline what the future may have in store. Personally…